Explore Our Advanced Communication Features
Enhance Your Business with JEP Communications
Discover how our cutting-edge features like archiving, company messaging, and toll-free calling can transform your business operations and customer interactions.
Company Messaging
Streamline customer interactions with SMS, MMS, and phone communication.
Toll-Free Calling
Optimize costs with flat rate pricing and shared minutes across users.
Archiving
Securely back up and easily retrieve all your business communications.
Discover Our Unique Features
Elevate Desktop & Mobile Apps
The Elevate app empowers users to enhance communication and collaboration through features like calling, chatting, meeting, and secure file sharing.
Integrated Messaging
Enhance customer engagement with seamless messaging solutions.
Comprehensive Archiving
Effortlessly store and access all communications for compliance and insights.
Full Integration with Microsoft Teams
Elevate For Teams Advanced seamlessly integrates Elevate’s global, advanced cloud-based calling and SMS text messaging features into your Microsoft Teams app. Make and receive calls effortlessly while using Microsoft Teams, accessing call queues, voicemail, call history, and more, all without ever leaving the Teams app. This embedded solution allows you to use Teams for chat and meetings while having Elevate’s advanced calling features for a seamless user experience, without having to subscribe to the Teams Phone. Plus, conveniently send and receive SMS and MMS messages directly within Microsoft Teams.
Elevate for Desktop & Mobile
The platform offers a comprehensive suite of communication and collaboration tools. Users can place and receive calls, access their voicemail and call history, and manage active calls with features like “flip,” “park,” and “transfer” for greater efficiency.
Presence indicators show user availability, including statuses such as “available,” “busy,” “on a call,” or “do not disturb.” Chat capabilities include one-on-one and group conversations, contact searching, favoriting, and texting mobile numbers. Meeting tools support scheduling, joining, or starting meetings, with in-meeting features like screen sharing and recording. Additionally, users can securely access, save, share, and collaborate on files and folders for streamlined file management.
Effortless Company Messaging
Enhance your customer interactions with JEP Communications’ Company Messaging feature. Seamlessly communicate via SMS, MMS, and phone, ensuring your business is always within reach. This feature allows for real-time conversations, providing a personal touch that strengthens customer relationships and boosts satisfaction.
Secure and Efficient Archiving
Our archiving solution ensures that every phone call, meeting, chat, and SMS is securely backed up in a centralized location. With intuitive search and retrieval capabilities, your business communications are always at your fingertips, ready for analysis and compliance needs.
Affordable Toll-Free Calling
Experience the convenience of toll-free calling with JEP Communications. Our service offers flat rate pricing, making budgeting straightforward and predictable. Share minutes across your team, ensuring everyone can connect with clients without worrying about individual costs. This feature simplifies communication, making it easier and more cost-effective to maintain customer engagement.
Unified All-In-One Platform
JEP Communications’ all-in-one platform is designed to streamline your business operations. By merging employee productivity tools with omnichannel customer engagement, this platform offers a cohesive experience that enhances both internal workflows and customer interactions. Enjoy a seamless interface that supports collaboration, efficiency, and superior service delivery.
Feature Packages
| PACKAGES | Elevate ESSENTIALS | Elevate PRO | Elevate ENTERPRISE |
|---|---|---|---|
|
Profile |
Profile Cloud PBX phone system with team chat, presence, and core video conferencing capabilities | A full communication and collaboration suite with extensive video meeting capabilities and sophisticated cloud storage | PRO package with boosted meeting capacity and more 3rd party integration capabilities |
|
Pricing model |
Per user | Per user | Per user |
| FEATURES AND FUNCTIONALITY | |||
|
Devices (number of concurrent endpoints) |
1 desk phone + 1 mobile app + 1 desktop app (3 devices in total) | 5 desk phones + mobile and desktop apps | 5 desk phones + mobile and desktop apps |
| Rebates | Silver Rebate | Gold Rebate | Gold Rebate |
|
Local and long-distance calling to landline and mobile within the Domestic Zone (Outbound Bucket 6,000 mins/month per user) |
✔ | ✔ | ✔ |
| Domestic Zone (International calling included in plan) | USA and Puerto Rico, Canada, Austria, Belgium, Czech Republic, Denmark, Estonia, France, Germany, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Spain, Sweden, Switzerland, United Kingdom | USA and Puerto Rico, Canada, Australia, Austria, Belgium, Czech Republic, Denmark, Estonia, France, Germany, Hong Kong, Iceland, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovak Republic, South Korea, Spain, Sweden, Switzerland, Taiwan, United Kingdom | USA and Puerto Rico, Canada, Australia, Austria, Belgium, Czech Republic, Denmark, Estonia, France, Germany, Hong Kong, Iceland, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovak Republic, South Korea, Spain, Sweden, Switzerland, Taiwan, United Kingdom |
|
Free outbound calling to Canada on both landline and mobile |
✔ | ✔ | ✔ |
|
International Dialing(outside of domestic zone) |
Add-On (+$) | Add-On (+$) | Add-On (+$) |
|
1 Local Phone Number * |
✔ | ✔ | ✔ |
|
Extension number |
✔ | ✔ | ✔ |
|
Programmable line keys |
✔ | ✔ | ✔ |
|
Change phone idle screen display |
✔ | ✔ | ✔ |
|
Call pickup |
✔ | ✔ | ✔ |
|
Caller ID |
✔ | ✔ | ✔ |
|
Call waiting |
✔ | ✔ | ✔ |
|
Call transfer |
✔ | ✔ | ✔ |
|
Call hold |
✔ | ✔ | ✔ |
|
3-way calling |
✔ | ✔ | ✔ |
|
Paging |
✔ | ✔ | ✔ |
|
Extension to extension calling |
✔ | ✔ | ✔ |
|
Call park |
✔ | ✔ | ✔ |
|
Call park pickup |
✔ | ✔ | ✔ |
|
Intercom |
✔ | ✔ | ✔ |
|
Music on hold |
✔ | ✔ | ✔ |
|
Do Not Disturb |
✔ | ✔ | ✔ |
|
Busy Lamp Field |
✔ | ✔ | ✔ |
|
Basic User Reports |
✔ | ✔ | ✔ |
|
Mobile App |
✔ | ✔ | ✔ |
|
Desktop App |
✔ | ✔ | ✔ |
|
Voicemail box |
✔ | ✔ | ✔ |
|
Voicemail storage |
50 MB/10 Hrs | 50 MB/10 Hrs | 50 MB/10 Hrs |
|
Voicemail transcription |
❌ | ✔ | ✔ |
|
Call Recording (Automatic/On-Demand) |
90 days or up to 48 Hrs/user | 90 days or up to 48 Hrs/user | 90 days or up to 48 Hrs/user |
|
Expansion module |
✔ | ✔ | ✔ |
|
1 Web Fax (Outbound Bucket 1,000 mins/month) |
Add-On (+$) | ✔ | ✔ |
|
Company Messaging |
❌ | Add-On (+$) | Add-On (+$) |
| Elevate ANALYTICS | |||
|
QoS Dashboard |
✔ | ✔ | ✔ |
|
Call History |
✔ | ✔ | ✔ |
| Elevate UNIFIED COMMUNICATIONS | |||
|
Presence detection |
✔ | ✔ | ✔ |
|
1 on 1 instant messaging with unlimited files support |
✔ | ✔ | ✔ |
|
Channel (group) messaging with unlimited files support |
✔ | ✔ | ✔ |
|
SMS messages |
❌ | ✔ | ✔ |
| Online Meeting VIDEO CONFERENCING | |||
|
Audio Only Phone participants |
200 | 200 | 200 |
|
Online Web participants |
4 | 100 | 200 |
|
HD video (720p) panel participants |
4 | 100 | 100 |
|
Unlimited/Recurring meetings |
✔ | ✔ | ✔ |
|
Host security settings |
✔ | ✔ | ✔ |
|
Meeting lock |
✔ | ✔ | ✔ |
|
Meeting passwords |
✔ | ✔ | ✔ |
|
Remove participant |
✔ | ✔ | ✔ |
|
Mute all or specific participants |
✔ | ✔ | ✔ |
|
Shared presence across meetings, phone, and team messaging |
✔ | ✔ | ✔ |
|
In meeting chat |
✔ | ✔ | ✔ |
|
Screen annotation |
✔ | ✔ | ✔ |
|
Support for screen sharing across multiple windows and monitors |
✔ | ✔ | ✔ |
|
Join from mobile devices |
✔ | ✔ | ✔ |
|
Join from Chrome |
✔ | ✔ | ✔ |
|
Custom Meeting URL |
✔ | ✔ | ✔ |
|
Dial-in number options for local or toll-free numbers |
✔ | ✔ | ✔ |
|
Integrated scheduling with MS Office 365/Outlook/Teams/G-Suite/Slack |
✔ | ✔ | ✔ |
|
International dial-in numbers |
✔ | ✔ | ✔ |
|
AI-driven meeting transcripts and insights |
❌ | ✔ | ✔ |
|
Synced in meeting notes editable by all participants |
❌ | ✔ | ✔ |
|
Custom branding |
❌ | ✔ | ✔ |
|
Record meetings |
❌ | Unlimited | Unlimited |
|
Download meeting recordings |
❌ | ✔ | ✔ |
|
Attendance reports |
✔ | ✔ | ✔ |
|
Chat reports |
✔ | ✔ | ✔ |
| INTEGRATIONS | |||
|
Chrome Click to Call |
✔ | ✔ | ✔ |
|
Microsoft Active Directory |
✔ | ✔ | ✔ |
|
Microsoft Outlook® Integration (Win / Mac) |
✔ | ✔ | ✔ |
|
G-Suite® Integration |
✔ | ✔ | ✔ |
|
Generic CRM Screen Pop |
✔ | ✔ | ✔ |
|
Sugar CRM® (Admin/End-User) |
❌ | ✔ | ✔ |
|
Zoho CRM® (Admin/End-User) |
❌ | ✔ | ✔ |
|
ZendeskTM (Admin/End-User) |
❌ | ✔ | ✔ |
|
Salesforce® Classic + Lightning (Admin/Classic End-User,Lightning End-User) |
❌ | ❌ | ✔ |
|
ServiceNow (Admin/End-User) |
❌ | ❌ | ✔ |
|
Oracle NetSuite® (Admin / End-User) |
❌ | ❌ | ✔ |
|
Microsoft Dynamics 365 (Admin/End-User) |
❌ | ❌ | ✔ |
| ShareSync SHARED CLOUD STORAGE License Inclusion-based model**** | |||
|
File backup, sync, and share |
5 GB/user (Pooled) | 50 GB/user (Pooled) | 200 GB/user (Pooled) |
|
Antivirus and Malware protection |
✔ | ✔ | ✔ |
|
Unlimited file versioning |
✔ | ✔ | ✔ |
|
Secure external sharing (Admin/End-User) |
✔ | ✔ | ✔ |
|
Microsoft Outlook® integration |
✔ | ✔ | ✔ |
| ShareSync SHARED CLOUD STORAGE Storage Package-based model**** | |||
|
File backup, sync, and share |
Add-On (+$) | 10 GB/user | 10 GB/user |
|
Antivirus and Malware protection |
Add-On (+$) | ✔ | ✔ |
|
Unlimited file versioning |
Add-On (+$) | ✔ | ✔ |
|
Secure external sharing (Admin/End-User) |
Add-On (+$) | ✔ | ✔ |
|
Microsoft Outlook® integration |
Add-On (+$) | ✔ | ✔ |
| HOSTED EXCHANGE | |||
|
1 Exchange mailbox (unlimited size) |
❌ | ❌ | ✔ |
| PER ACCOUNT | |||
|
1 Auto Attendant (Outbound Bucket 1000 mins/mo) |
✔ | ✔ | ✔ |
|
Additional Auto Attendant (Outbound Bucket 1000 mins/mo) |
Add-On (+$) | Add-On (+$) | Add-On (+$) |
|
10 Basic Hunt Groups |
✔ | ✔ | ✔ |
|
Additional Basic Hunt Groups |
Add-On (+$) | Add-On (+$) | Add-On (+$) |
|
Advanced Hunt Groups |
Add-On (+$) | ✔ | ✔ |
|
Hunt Group Call Recording |
❌ | 100 Hrs | 100 Hrs |
|
Advanced Hunt Group Call Recording |
❌ | 200 Hrs | 200 Hrs |
|
Paging Groups |
✔ | ✔ | ✔ |
|
Call Pickup Groups |
✔ | ✔ | ✔ |
|
Call Park Groups |
✔ | ✔ | ✔ |
|
Additional Web Fax (Outbound Bucket 1000 mins/mo) |
Add-On (+$) | Add-On (+$) | Add-On (+$) |
|
Fax Line (# of free minutes depends on plan) |
Add-On (+$) | Add-On (+$) | Add-On (+$) |
|
Resource Line (# of free minutes depends on plan) |
Add-On (+$) | Add-On (+$) | Add-On (+$) |
|
Company Voicemail box (50 MB/10 Hrs) |
✔ | ✔ | ✔ |
|
Additional Voicemail box (50 MB/10 Hrs) |
Add-On (+$) | Add-On (+$) | Add-On (+$) |
|
Virtual Extension (# of free minutes depends on routing) |
Add-On (+$) | Add-On (+$) | Add-On (+$) |
|
Toll-Free Number (# of free minutes depends on plan) |
Add-On (+$) | Add-On (+$) | Add-On (+$) |
|
Additional Local Number (Outbound Bucket 1000 mins/mo) |
Add-On (+$) | Add-On (+$) | Add-On (+$) |
Unlock Enhanced Customer Experiences
Discover how JEP Communications’ innovative features like archiving, company messaging, and toll-free calling can transform your customer interactions. Our all-in-one platform is designed to elevate your business communications and streamline your operations. Reach out to us today to learn more about how we can help you deliver a superior customer experience.